Janssen Home Reduced Support Tickets by 80%

Janssen Home is a Belgian home goods retailer selling furniture, lighting, and decor across Benelux. Their three-person support team was drowning in repetitive questions.

The Challenge

150+ daily support emails, mostly repetitive questions
Questions about delivery times, product dimensions, and stock availability
Multilingual customer base (Dutch, French, German)
No scalable way to handle peak-season volume (Black Friday, holidays)

The Solution

Janssen Home deployed Mikabot with multi-language support:

Imported 5,000+ products via CSV with dimensions, materials, and stock data
Enabled auto-detection for Dutch, French, and German
Set up escalation rules for order-related and complaint keywords
Scheduled daily product syncs to keep stock data current

The Results

After 2 months:

80% reduction in repetitive support tickets
Trilingual support without hiring additional staff
Customer satisfaction maintained at 4.8/5 (no drop from automation)
Support team reduced email volume from 150 to 30 tickets per day
€12,000/year savings in support costs

What They Say

“We were skeptical about AI handling customer support in three languages, but Mikabot’s responses are so natural that many customers don’t realize they’re chatting with a bot.” - Lisa Janssen, CTO