An AI Sales agent
for E-commerce
We're building an AI assistant that knows your catalog, answers shoppers in their own language, and keeps selling while you sleep.
Why We Built Mikabot
Most online stores hit the same three walls every day. Visitors leave because no one is there to help them. Support teams drown in repetitive questions. And search barely works. We built Mikabot to fix all three.
Slow Replies Kill Sales
Visitors who don't get an answer fast click away, and most never come back. A live-chat team can't cover every hour of the day or every language.
Support Overload
"Is this in stock?" "What size am I?" "Do you ship to Germany?" The same questions all day, eating the hours your team should spend on the cases that actually need a human.
Product Discovery Is Broken
Keyword search frustrates everyone. Shoppers rarely type the exact term, and a category menu can't guide them the way a good salesperson on the floor would.
From Garden Bots to Global Commerce
In 2025 we put a Mikabot chatbot live on Arborix, a fast-growing garden and plant webshop. The idea was simple: help visitors find the right plant by asking what they needed, instead of making them dig through endless categories.
It worked. Really well! Clients immediately started to use the chatbot more than its standard search bar. We realized the same approach could help other online businesses. Fashion, electronics, services, furniture, food, ...
Today, Mikabot helps thousands of shoppers every month, and we improve it a little more every week.
Our Mission
We think every store deserves a sales assistant that actually knows its products, whether that store is a one-person Shopify shop or a multi-brand agency.
Most chatbots are glorified FAQ pages or rigid decision trees. Mikabot holds an actual conversation: it recommends the right product, handles the tricky questions, and replies in whatever language the customer started in.
Our goal is simple: make smart product guidance affordable enough that any store can have it, so owners can get back to running the business while Mikabot handles the chat.
What Drives Us
The principles behind Mikabot and Studio Mikado, the Belgian software studio that builds it.
AI-First
Large language models sit at the core of the product, not bolted on at the end. Every feature is built around what they do well.
E-commerce Focused
Built for online stores, not retrofitted from a generic support tool. We speak product catalogs, stock, shipping, and the questions shoppers actually ask.
European Values
Belgian-built, EU-hosted, and GDPR-compliant from the ground up. Your data stays in Europe, and privacy is part of how the product is designed.
Partners, Not Vendors
We work with our customers, not just for them. When your store sells more, we know we're doing our job right.
Impact Over Hype
We pick technology for what it changes on your dashboard, not for how it sounds in a pitch. If it doesn't move a number, it doesn't ship.
Beyond Launch
Going live is the start, not the finish line. We keep tuning Mikabot as your catalog grows and your traffic changes.
Built by Studio Mikado
Mikabot is built and maintained by Studio Mikado, a Belgian software studio in Kortrijk. We build AI products for e-commerce as proper SaaS platforms, not one-off custom projects.
Our stack is modern but proven: Laravel, PostgreSQL and OpenAI on the backend, with a lightweight vanilla-JavaScript widget on the front. Every tool earns its place, which keeps the widget quick to load and easy for us to maintain.
Mikabot is the studio's flagship and where most of our time goes. We're a small team with one conviction: the best AI tools shouldn't be reserved for companies with enterprise budgets.