Support

You can import your product catalog via CSV upload or by connecting a Google Shopping XML feed URL. Mikabot parses your product details - names, descriptions, prices, categories, images, and more - and keeps everything up to date with automatic scheduled re-imports from your feed. No manual product entry needed.

Mikabot currently supports English, Dutch, French, German, Spanish, and Italian. Each store can activate multiple languages, and Mikabot automatically detects which language your customer is writing in and responds accordingly.

Yes! Depending on your plan, you can connect Mikabot to multiple stores. The Free and Single plans include 1 store, Pro supports up to 5, and Business offers unlimited stores. Each store has its own products, settings, branding, and team members - all managed from one dashboard.

Mikabot gracefully guides the customer toward help. It can direct them to your contact page or email, and with chat-to-email enabled, customers can leave their email so your team can follow up personally. It also recognizes frustrated users and responds with empathy before offering next steps.

Most businesses are up and running within 10 minutes. Sign up, verify your email, create your store, and optionally import your products. Mikabot comes pre-configured with smart defaults, so you can start chatting right away.

Yes - Mikabot offers a free plan that includes 1 store, up to 500 products, and 500 AI-powered messages per month. It's fully functional with multi-language support, product recommendations, and chat logging included. Paid plans start at €26/month when you're ready to scale.

Mikabot is purpose-built for e-commerce, which sets it apart in three key ways: it integrates directly with your product catalog via CSV or Google Shopping feeds so recommendations are always accurate and up to date, it supports six languages with automatic detection so you never miss a customer, and the entire setup takes under 10 minutes with no coding or developer resources required. See the full comparison →

Mikabot subscriptions are billed monthly in euros (EUR) through Mollie, a secure European payment provider. Your billing cycle starts on the day you subscribe, and usage limits (messages, products, stores) reset at the beginning of each cycle. You'll receive an invoice by email for every payment.

Yes, you can change your plan at any time from your dashboard. Upgrades take effect immediately and are prorated for the remainder of your billing cycle, so you only pay for what you use. Downgrades apply at the end of your current cycle, so you keep your existing limits until then.

When your monthly message limit is reached, the chat widget will gracefully pause until your limit resets at the start of your next billing cycle. Your visitors will see a friendly notice, and no messages or data are lost. You can also upgrade your plan at any time to increase your limit immediately.

Absolutely. You can cancel your subscription at any time from your account settings - no questions asked. Your plan remains active until the end of your current billing cycle, so you won't lose access mid-month. After cancellation, your account reverts to the Free plan and your data is preserved.

You can reach our team by emailing [email protected] or by using the contact form on our website. We aim to respond within one business day. For account-specific questions, make sure to include the email address associated with your Mikabot account.