News and Research
Tips, insights, and updates from the Mikabot team.
Black Friday prep: handle 10x support volume without hiring temps
A complete playbook for e-commerce teams preparing for Black Friday, Cyber Monday, and peak sales events - using AI chatbots instead of temp hires.
Floris Zuallaert
5 repetitive customer questions every webshop gets (and how to automate them)
Discover the five most common questions draining your e-commerce support team and learn how AI chatbot automation delivers instant answers around the clock.
Douglas Deleu
Keep your product catalog in sync with your chatbot: a small business guide
A small business guide to product feed strategies, sync scheduling, and keeping chatbot catalog data current.
Floris Zuallaert
AI chatbots vs. live chat: what actually works for e-commerce in 2026
A data-driven comparison of AI chatbots and live chat for online stores. Learn when each excels, real cost and satisfaction stats, and why hybrid is winning.
Floris Zuallaert
How digital agencies can add AI chat as a service for their clients
Discover how digital agencies can unlock recurring revenue by offering AI chatbot services. Covers white-label models, pricing, implementation, and client success metrics.
Floris Zuallaert
The true cost of slow customer support for online stores
Slow support costs e-commerce stores billions each year. Discover the real revenue impact of slow response times and how instant AI support transforms conversions.
Floris Zuallaert
How to scale customer support as your store grows
A practical guide to organizing customer support as your store grows: handling repeat questions, sharing work, and deciding when to hire.
Floris Zuallaert
Why most webshop visitors leave without buying - and how to stop it
70% of online shopping carts are abandoned before checkout. Explore the real reasons visitors leave and how AI chatbots can recover lost revenue.
Douglas Deleu
The Mikabot website is live! 🥳 - Our AI chatbot for e-commerce is now available for customers
After testing Mikabot for a few months, we're ready to go public. Mikabot is a product-aware AI chatbot that helps online stores answer shoppers instantly.
Douglas Deleu