Cookie Policy
Last updated: March 2026
1. Introduction
This Cookie Policy explains how Studio Mikado, a company registered in Belgium ("Studio Mikado", "we", "us", "our"), uses cookies and similar tracking technologies on the Mikabot platform (the "Service"), including the website at mikabot.chat and the Mikabot dashboard.
This Cookie Policy should be read together with our Privacy Policy and Terms of Use.
We comply with the EU ePrivacy Directive (2002/58/EC as amended by 2009/136/EC), the Belgian Act of 13 June 2005 on Electronic Communications, and the General Data Protection Regulation (EU) 2016/679 ("GDPR") with respect to the use of cookies and similar technologies.
2. What Are Cookies and Similar Technologies
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognise your device and store information about your preferences or past actions.
In addition to cookies, we may use similar technologies such as:
- Local storage: Data stored in your browser that persists across sessions (e.g. theme preference, language setting).
- Session storage: Data stored in your browser for the duration of a single session.
In this policy, "cookies" refers to all such technologies unless otherwise specified.
3. Types of Cookies We Use
We categorise cookies based on their purpose and duration:
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They do not require your consent under EU law.
| Cookie / Storage | Purpose | Duration |
|---|---|---|
| Session cookie | Maintains your authenticated session on the dashboard | Session |
| CSRF token | Protects against cross-site request forgery attacks | Session |
| Cookie consent | Stores your cookie consent preferences | 12 months |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation. They are not strictly necessary but improve your experience.
| Cookie / Storage | Purpose | Duration |
|---|---|---|
| Language preference | Remembers your selected language | 12 months |
| Theme preference | Remembers your light/dark mode choice | Persistent (local storage) |
3.3 Analytics Cookies
These cookies help us understand how visitors use the Service so we can improve it. Analytics data is collected in anonymised or pseudonymised form where possible.
| Cookie / Storage | Purpose | Duration |
|---|---|---|
| Analytics identifier | Tracks anonymised usage patterns (pages visited, features used) | 26 months |
We do not use analytics cookies for advertising or profiling purposes.
4. Cookies in the Chatbot Widget
The embeddable Mikabot chatbot widget, when installed on a third-party website, may use the following technologies:
- Session identifier: A unique session ID to maintain the conversation state as the visitor navigates between pages. This is stored in local storage and does not contain personal data.
- Language detection: The visitor's browser language may be used to determine the chatbot's response language. This information is not stored persistently.
The chatbot widget does not set marketing or advertising cookies. If you are a store owner embedding the Mikabot widget, you are responsible for disclosing the widget's use of cookies and local storage in your own cookie policy, in accordance with applicable law.
5. Third-Party Cookies
Some cookies may be set by third-party services that we integrate with. These third parties have their own privacy and cookie policies:
- Mollie (payment processing) - may set cookies during the payment flow. See Mollie's Privacy Policy.
We have no control over third-party cookies and recommend reviewing their respective policies.
6. Consent
In accordance with EU law:
- Strictly necessary cookies do not require your consent. They are placed automatically because the Service cannot function without them.
- Functional and analytics cookies are only placed after you have given your consent through our cookie consent mechanism.
You can change or withdraw your consent at any time by adjusting your cookie preferences through the cookie settings on our website, or by using the browser controls described below.
Refusing non-essential cookies will not prevent you from using the Service, but some features (such as language and theme persistence) may not function as expected.
7. Managing and Deleting Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored on your device
- Delete individual cookies or all cookies
- Block cookies from specific or all websites
- Block third-party cookies
- Accept or reject cookies on a case-by-case basis
Please note that if you disable or delete strictly necessary cookies, parts of the Service may not function correctly.
For instructions on managing cookies in your browser, visit your browser's help documentation:
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Service. If a change affects how we use cookies that require your consent, we will ask for your consent again.
9. Contact
For questions about this Cookie Policy or our use of cookies, please contact us at:
Studio Mikado
Belgium
Email: [email protected]
Website: mikabot.chat
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) at www.gegevensbeschermingsautoriteit.be.