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Configuration

Everything is configured per chatbot in the dashboard. This page maps each section to what it controls.

The settings sections

Under Settings:

  • General settings — account owner, chatbot key, the demo page link, transcript recipients, the periodic chat report, whether the chatbot is Active, and whether Enable ecommerce is on
  • Bot personality — the AI expertise, the standing context, and the messages the bot sends on its own
  • Site info — the facts the AI works from, plus your install snippet
  • AI smart responses — the answers you write yourself, canned or AI-generated
  • Appearance — bot name, avatar, colour, and shape
  • Users — who can work on this chatbot

Under Ecommerce, which only appears once Enable ecommerce is on:

  • AI configuration, Order status, Product feeds, Products, Categories, and Brands

Site info

The fields here end up in the AI’s context, so vague answers usually start with vague fields.

  • Site Name and Domain — the domain must match the hostname the widget runs on, exactly
  • What does your website sell/do? — the description the bot reasons from
  • Contact Email and Contact Page Url — where the bot sends people who ask for a human
  • Chat URL — an optional WhatsApp or other chat link for handoffs
  • Website Languages — the languages this chatbot serves

Bot personality

  • AI Expertise — the subjects the bot may be confident about
  • Chatbot context — the standing instruction every answer is built on: tone, boundaries, what to do when unsure
  • Chatbot Messages — the welcome message, the attention popup, and the product intro texts

The AI model is not configured here. It is set by Mikabot per chatbot; ask support if you need it changed.

AI smart responses

Fixed answers for recurring questions, and AI-generated answers for situations such as a handoff request. Each response carries a Situations line that tells the model when to use it.

Answers are stored per language, so write them for every language you serve. A missing translation falls back to English.

Appearance

  • Bot Name — used in the widget header and in the {bot_name} placeholder
  • Bot Avatar — a preset or your own icon, and whether it shows in the header
  • Primary Color — the accent colour of the widget
  • Border Radius — how rounded the widget is, in whole pixels
  • Test Language — the language used by the preview next to the form

Languages

Mikabot supports English, Dutch, French, German, Spanish, and Italian. Enable the ones you sell in under Site info. Mikabot’s own default texts exist for the first four; for Spanish and Italian you write the response texts yourself.

The widget picks a language in this order: the language value in your snippet, the lang attribute of your page, the visitor’s browser language, then English. Each of those must be a bare two-letter code — nl-BE is not matched.

Ecommerce

  • AI configuration — the search strategy (products only, products with a category fallback, or categories only), brand awareness, the finetuning text for product and category search, and whether out-of-stock products may be recommended
  • Order status — an optional order-lookup connection. Without it, the bot answers order questions like any other question.
  • Product feeds — one feed per language, imported from a URL
  • Products, Categories, Brands — what was imported, and what the bot may recommend

Feeds do not refresh on their own. Import again after price changes, promotions, and range updates.