Billing and payments

Billing lives on your account, not on individual chatbots. Every chatbot has one account owner, and that owner’s plan sets the limits.

Available plans

Prices are per month, excluding VAT. See Plans and usage limits for how the limits are counted.

Changing your plan

Plan changes are currently handled by Mikabot rather than self-service. Email [email protected] from your account address with the plan you want, and we set it up and send you the checkout link.

What to expect:

• Upgrades take effect once payment completes, and are charged pro rata for the remainder of the current period.
• Downgrades take effect at the end of your current billing period, so you keep what you paid for.
• Your email address must be verified before a plan can be changed.
• Before a downgrade takes effect, bring your usage under the new limits. Extra chatbots, products, and users are not removed for you.

Payment methods

Payments run through Mollie. Which methods you see at checkout depends on what Mollie offers for your country — typically card, iDEAL, Bancontact, and SEPA direct debit.

To change your card or account, go to Billing → Update payment method. Mollie charges €1.00 to verify the new mandate. That amount is added to your account balance and settled against your next invoice.

Invoices

Billing lists every charge with its date, description, amount, and status (Paid, Pending, Failed, Refunded). Click Download for the PDF invoice.

Accounts on the Free plan with no past payments see an empty billing history.

Failed payments and the grace period

If a recurring payment fails, your subscription enters a grace period of 7 days:

1. You receive an email describing the failure
2. A Fix payment method button appears on the Billing page
3. Your chatbots keep running during those 7 days
4. If the payment is still unresolved when the grace period ends, the account falls back to the Free plan

Update your payment method from Billing and the charge is retried.

A first payment that fails is different: there is no grace period, because no subscription has started yet. Start the checkout again.

Cancellation

To cancel, email [email protected]. Your subscription stays active until the end of the paid period, then reverts to Free. Chatbots and conversations are kept, but Free-plan limits start to apply.

Questions?

Email [email protected] with your account email and the invoice number.