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Troubleshooting troubleshootingerrorswidgetsync
Troubleshooting
Start with the symptom you see in the store, then work through the checks in order.
Widget not appearing
Symptom: The chat icon does not show on your store.
Checks:
- Verify that the embed code is placed before
</body>in the global template - Check that
data-store-idmatches the store in your Mikabot account - Clear your browser cache and hard-refresh the page
- Check the browser console for JavaScript errors
Bot not responding
Symptom: The widget opens, but the bot does not reply.
Checks:
- Check your message quota in Settings → Billing
- Verify your product sync completed successfully in Settings → Product Sync
- Check the Mikabot status page for any service disruptions
Product sync failing
Symptom: Products are not importing, or the bot is using outdated catalog data.
Checks:
- Ensure your CSV/XML feed URL is publicly accessible
- Check the import log for specific error messages in Settings → Product Sync → Logs
- Verify your feed format matches Mikabot’s expected schema
- For large catalogs (100K+ products), sync may take up to 30 minutes
Incorrect language detection
Symptom: The bot responds in the wrong language.
Checks:
- Set the default language in Settings → Language
- Add a
langattribute to your store’s<html>tag - Check that multi-language is enabled for your plan (Pro or Business)
Still need help?
If the checks above do not solve it:
- Email us at [email protected]
- Include your store ID, the affected URL, and the exact symptom
- Attach screenshots and browser console errors if possible
We respond within 24 hours on business days.
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