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Running multiple chatbots

One account can hold several chatbots, which suits a group of brands, a franchise, or an agency managing client websites. Each chatbot is separate.

What is separate per chatbot

  • Its own chatbot key and its own install snippet
  • Its own product feeds, products, categories, and brands
  • Its own site info, AI configuration, and written answers
  • Its own conversations and analytics
  • Its own list of invited users

A teammate invited to one chatbot sees only that chatbot.

Adding a chatbot

  1. Click Add chatbot on your Account page.
  2. Fill in the domain the widget will run on. A domain can only be used by one chatbot.
  3. Describe what the site sells and set the AI Expertise the bot should have.
  4. Enable the languages that site serves.
  5. Connect its product feed — one per language.
  6. Copy its install snippet. It contains a different chatbot key than your other sites.
  7. Switch Active on. New chatbots are created inactive.

The widget only answers on the domain configured for that chatbot, so a snippet copied from one site to another stays silent.

Teams across chatbots

  • People are invited per chatbot, not per account.
  • Someone who works on several sites needs an invitation for each one.
  • Roles are set per chatbot, so the same person can be a Manager on one site and a Viewer on another.

Billing across chatbots

  • One account owner pays for all the chatbots they own.
  • Plan limits apply to that owner’s total, not to each site separately. This is true for products and monthly messages.
  • If one busy site uses up the monthly message limit, the other widgets stop loading too. Size the plan for the total, not for the largest site.
  • Ownership can be transferred, for example when an agency hands a site back to a client.

Working as an agency

  • Build one chatbot as your reference: tone, written answers, and handoff wording.
  • Reuse that wording on new chatbots instead of starting from a blank page.
  • Keep clients as invited users on their own chatbot so they can read conversations.
  • Transfer ownership at handover, so the client’s plan covers their own usage. The new owner must already have access to the chatbot, and after the transfer their plan applies immediately — check it is large enough first. The previous owner keeps access as a Viewer.